Getting help
One address, read by a person. There is no ticket queue and no bot in front of it.
Email us
curmybot@curmybot.com
Paid plans are answered first. That is what "priority" means here — it is a queue position, not a different phone number.
What to include
These four things turn a two-day back-and-forth into one reply:
- The account nickname Not the broker account number — the name you gave it here.
- When it happened, roughly A date and rough time is enough. All our timestamps are UTC.
- What you expected, and what happened Even one line each.
- Anything from the activity feed Open the account and copy the relevant lines. That feed is the record of what the engine actually did.
Never send us your broker API keys, your password, or a recovery code. We will never ask for any of them, and we cannot read them back even from our own database. Anyone who asks you for them is not us.
Things you can fix faster yourself
- Stop it trading right now — the Stop everything control on your dashboard halts new positions on every account immediately.
- Cut our access entirely — delete the API key in your broker's own dashboard. That works instantly and does not involve us at all.
- Change what it risks — Settings on any account.
- Cancel your subscription — Manage billing on the Plans page. You do not need to ask us.